Thank you for shopping at Quality Oil Supplier. We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help.
Refund Policy
- Eligibility for Refunds:
- You have 15 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You must provide the receipt or proof of purchase.
- Return Process:
- To initiate a return, please contact our customer service team at [info@qualityoilsuppliers.com] to obtain a Return Merchandise Authorization (RMA) number.
- Please include the RMA number on your return package.
- Ship the item to the following address: [insert return address].
- Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Processing Your Refund:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [info@qualityoilsuppliers.com].
- Non-Returnable Items:
- Several types of goods are exempt from being returned. Perishable goods cannot be returned.
- We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Contact Us:
- If you have any questions on how to return your item to us, contact us at [info@qualityoilsuppliers.com].